Get in Touch With Us
This page is for readers who want to reach the people behind Online Casinos directly — to flag something that looks wrong on a live dealer review, ask how our rankings are put together, or raise a partnership enquiry. Below you will find the email route, what to include in your message, and plain answers to the questions we are asked most often about the sites we cover.
Email is the quickest route to a real reply
Write to us at [email protected]. Every message is read by a member of the editorial team, including corrections and complaints. We do not publish a phone number, because almost everything readers contact us about — a bonus term that has changed, a live dealer studio that is no longer offered, a payment method that has been dropped — is easier to verify in writing.
A useful message usually includes three things: the page you were reading, the brand you are asking about, and what specifically looks wrong or unclear. If you are quoting a promotion, paste the wording you saw and the date you saw it. Offers move quickly, and a screenshot or a date stamp saves us guessing.
One thing we cannot do: act as a middleman between you and an operator. We are an independent comparison site, not a licensee, an agent or a dispute service. If your money is with a casino, the operator's own support team and its complaints procedure come first — and in Great Britain, an approved alternative dispute resolution provider after that.
What readers usually write to us about
- Corrections — a wagering requirement, minimum deposit, live dealer table range or withdrawal window that no longer matches what the operator states. These get priority.
- Questions about ranking — why one live casino sits above another, or why an operator you use is not listed at all.
- Feedback on coverage — studios, game shows, stake ranges or banking options you want us to compare in more detail.
- Commercial and partnership enquiries — introduce the brand, the licence it holds and the markets it accepts. Send it to the same address and mark it clearly.
- Safer gambling concerns — say so in your message and we will point you to independent support. We do not offer counselling ourselves.
We aim to reply within two working days. Corrections that affect a published fact are usually checked and amended faster than that.
How commercial relationships work here
Some of the links on this site are commercial. If you open an account with a brand after clicking through, we may earn a commission at no extra cost to you. That arrangement pays for the research, but it does not buy a position, a rating or a favourable line in a review. An operator can pay nothing and still rank above one that pays, and we keep brands on the site that we have criticised in writing. If you ever think a review reads like an advert, that is exactly the sort of message this page exists for.
How we research and rank live dealer casinos
We do not gamble with our own money to produce these pages, and we make no claim to have tested withdrawals or sat at tables. What we do is verify: licence details against the public register, promotional terms against the operator's own terms page, and banking details against the cashier information each site publishes. Where something cannot be confirmed, we say so rather than fill the gap.
For a live dealer audience, the criteria that carry the most weight are the spread of tables and stake levels, whether the streaming rooms come from recognised studios, how quickly and cheaply money comes back out, and how honestly the welcome offer is presented — particularly whether live games contribute to wagering at all. Editorial ratings on this site are our own judgement, not aggregated customer scores.
Three of the listed brands, and what their offers actually mean
These write-ups are here so you can see the standard we apply before you write to us about it. Every headline figure below is the advertised maximum, not what a typical deposit returns.
Betmica — the biggest advertised package on the list
Betmica tops our table on editorial rating, at 10.0, largely because it combines a broad casino floor with a live section that is easy to reach from the lobby rather than buried. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. Read that carefully: a percentage match of that size is tiered across several deposits at most operators, the cash ceiling needs a substantial outlay to approach, and free spins are slot credit, not live table money.
Limitation: a bonus structured around spins and a very high match percentage is built for slots players. If you intend to spend your session at blackjack or roulette, check the contribution rate before you opt in — live games frequently count for little or nothing towards wagering, which can make the headline number irrelevant to you.
Kikibet — a large match with a spins-heavy top-up
Kikibet sits just behind at 9.9 and earns its place for the same reason most live-focused readers shortlist it: a straightforward lobby and an offer that is at least stated plainly. The welcome package is 350% up to £5,555 and 300 free spins, subject to the operator's own minimum deposit, wagering multiple and expiry window.
Limitation: 300 spins is a lot of slot value attached to a bonus a live dealer player may never touch. Judge Kikibet on its table range and cashier terms instead, and treat the spins as incidental.
Betninja — the plainest terms of the leading three
Betninja also rates 9.9, and it is the one we point undecided readers towards when the triple-digit percentages elsewhere feel like noise. The offer is £1,000 and 100 free spins for all new players — a flat cash cap that is far easier to reason about than a 570% tier, and easier to compare against a wagering requirement.
Limitation: the ceiling is genuinely lower. If you deposit at the levels the bigger packages are designed for, you will leave value on the table here. There is also no separate live-dealer-specific promotion advertised, so recurring value depends on whatever the operator runs after signup.
Comparing the advertised welcome offers
Ratings below are our editorial scores. Offers are as advertised by each operator and are subject to their terms, minimum deposits, wagering requirements and expiry dates — always confirm on site before depositing.
| Brand | Advertised welcome offer | Free spins included | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 | 270 | 10.0 |
| Kikibet | 350% up to £5,555 | 300 | 9.9 |
| Betninja | £1,000 bonus | 100 | 9.9 |
| WinnerIsland | Up to €1,000 | 100 | 9.8 |
| Zombillion | 250% up to £4,000 | 200 | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | Not stated | 9.7 |
| Nightluck | 805% up to €6,400 | 280 | 9.6 |
| CoinPoker | 150% up to $2,000 | Not stated | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | Not stated | 9.5 |
| Daytonaspin | 255% up to £4,500 | 255 | 9.5 |
Note the currencies. Several of these packages are quoted in euros or dollars rather than GBP, which means the sterling value of the cap depends on the exchange rate at the time and, in some cases, on a conversion applied at the cashier. If you are asking us about the pound value of a euro-denominated offer, that is why our answer is usually "approximately".
Money in, money out — and what it costs to take part
Reading the site costs nothing. Playing does, and the only money worth committing is money you are prepared to lose. There is no bonus on any list that changes that arithmetic.
We are asked about banking more than any other subject, so here is the general shape of it in the UK market. Debit cards are the standard route; credit cards cannot lawfully be used for online gambling in Great Britain. Bank transfer and open banking payments are widely accepted, as are e-wallets at many sites. A handful of operators, CoinPoker among them, are built around cryptocurrency instead. Some brands accept prepaid vouchers for deposits, though these cannot usually receive a withdrawal, so you will need a second method to get paid.
- Deposits — normally instant and normally free, with a minimum set by the operator. That minimum also tends to govern bonus eligibility.
- Withdrawals — a pending or review period first, then processing time by method. E-wallets are generally the fastest, cards slower, bank transfer slower still.
- Verification — identity and address checks are required before a first withdrawal and often at signup. Completing them early prevents the most common payout delay.
- Limits and fees — daily, weekly and monthly withdrawal caps apply at most sites, and currency conversion can cost you on offers priced in euros or dollars.
- Crypto — settlement can be quick, but the value of the asset moves and network fees apply. It suits a narrow group of players.
Specific fees and timings vary by brand and change without notice, so we quote them only where the operator states them. If a page here shows a timing that no longer matches the cashier, tell us.
The games these sites actually offer
Live dealer is our focus, but none of these operators is live-only. Broadly, the lobbies break into:
- Live dealer tables — roulette, blackjack, baccarat and casino poker variants streamed from studios with a human croupier, plus game show formats such as wheel-based titles. Low, mid and VIP stake rooms are usually separated.
- Slots — the largest category by volume at every brand here, and the section most welcome offers and free spins are tied to.
- RNG table games — software versions of the same classics, running instantly and usually at lower minimum stakes than the live rooms.
- Jackpots and instant win — progressive titles, scratch-style games and crash formats, depending on the site.
- Poker — a genuine cardroom rather than a casino table at CoinPoker, which is a different proposition from live casino hold'em.
We do not publish game counts unless an operator states them, because those figures go stale within weeks.
What else these operators run alongside the casino
Most of the brands on this site are broader than their casino lobby. Sportsbooks sit next to the casino at several of them, with pre-match and in-play markets and their own separate promotions — a sports free bet is not interchangeable with casino bonus funds, and the two wallets are sometimes kept apart. Virtual sports, esports betting and bingo or lottery-style sections appear at some. CoinPoker's adjacent offering is its poker ecosystem, including tournaments, which behaves differently again: you are playing other customers rather than the house, and rake replaces house edge. If you contact us about a promotion, say which product it belongs to — the terms rarely carry across.
Who can play, and what protection applies
You must be 18 or over to gamble in the United Kingdom. Operators licensed by the Gambling Commission to serve British customers must verify your age and identity, offer deposit limits, reality checks, time-outs and self-exclusion, and are connected to the national self-exclusion scheme. Advertising and bonus terms are also regulated, and licensed sites must route unresolved complaints to an approved dispute resolution body.
Not every casino accessible from the UK holds that licence. Some operate under other jurisdictions, and the consumer protections differ — different complaint routes, different rules on bonuses, and no connection to the British self-exclusion scheme. That is a decision for you to make with full information rather than by accident. If it is relevant to your situation, our overview of casinos that operate outside the GamStop scheme sets out what changes and what to check first. We state a licence only where we have verified it, and we make no claim about any brand's registration that we cannot confirm.
Whatever you choose, gamble with money you can afford to lose, set a deposit limit before your first session rather than after a bad one, and use the operator's own tools if play stops being enjoyable. Free, confidential support is available in the UK from GamCare and the National Gambling Helpline.
Common questions we answer by email
Can you help me get a withdrawal released?
No. We have no account access and no authority over any operator. Contact the casino's support team first, ask for a formal complaint reference if it is not resolved, and then escalate to the alternative dispute resolution provider named in its terms.
Why is my casino not on the list?
Usually because we have not reviewed it yet, or because we could not verify enough about it to write something useful. Send us the name and we will look.
Do you accept guest posts or paid reviews?
We take commercial placements, and they are disclosed. We do not sell a rating or a ranking position, and we will not publish copy supplied by an operator as though it were our own assessment.
The bonus terms on your page do not match the site
Then the operator has changed them, and we want the correction. Include the brand, the term in question and the date. Offers listed here are always subject to the operator's current terms, which take precedence over anything we have published.
Before you write
If your question is about which live casino to join rather than about this site, the honest answer is that the decision comes down to three things: whether live tables count towards the wagering on the offer you are considering, what the withdrawal limits and timings look like in your preferred payment method, and whether the stake range at the tables suits your budget. Check those on the operator's own terms page, compare a couple of shortlisted brands side by side, and take your time — there is no version of this where hurrying helps.
Anything else, we are at [email protected]. Last reviewed by our editorial team on 21 September 2026.